Welcome to Cosmo Pro Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our current prices, delivery details, contact and privacy policy, govern our relationship with you and sets out the whole of our agreement relating to the supply of the goods to you by us. The term 'Cosmo Pro Ltd' or 'us' or 'we' refers to the owner of the website whose registration office is: Coach House, Manchester Road, Huddersfield HD7 6NL. Our company registration number is 10857700. The term 'you' refers to the user or viewer of our website. The use of this online shop and website is subject to the following terms of use:

1. The content of the pages of this website is for general information and use only. It is subject to change without notice.
2. Neither we nor any third party excludes liability for issues arising from failure to comply with manufactures guidelines, training requirements and safety advice. If a product is not used as advised, we will not be held responsible.
3. This website contains material which is owned by or licensed to us. This material includes, but not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
4. All trademarks, logo's and images are the property of us.
5. Unauthorised use of this website may give rise to a claim for damages and/or be  a criminal offence.
6. This website includes links to other websites, these links are for information only for your convenience. We do not signify that we endorse the website, we have no responsibility for the content of the linked website.
7. You may not create a link to this website from another website or document without Cosmo Pro's prior written consent.
8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

9. This website is for business to business only, members of the public are not permitted to purchase products or devices.

10. Proof of certification and professional qualifications must be submitted for approval if requested.

​

​

TERMS & CONDITIONS FOR TRAINING COURSES

​

1. Booking Terms & Conditions

1. About these terms and conditions

1.1 In these terms and conditions “we”, “our”, and “us” refer to Cosmo Pro Ltd 10857700 and “you” and “your” refers to the delegate purchasing a Cosmo Pro Ltd course.

1.2 Cosmo Academy is a part of Cosmo Pro Ltd.

1.3 The student recognises that this training is not available to general members of the public.

Each student is attending our training courses for commercial purposes. As such this contract is considered a business to business contract and you agree to the terms and conditions when booking a Cosmo Pro training course.

1.4 Our learning materials and all information contained on them are provided on an “as is” basis and are intended for professionals. It is provided without warranty of any kind, express or implied.

1.5 We rely on both academic and industry sources to confirm the accuracy of the information presented. Delegates should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that readers independently verify facts.

1.6 Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by Cosmo Pro Ltd and in which case is subject to the relevant disclaimers.

1.7 To the fullest extent permitted by law, Cosmo Pro Ltd and its associates/staff/team are not responsible for any losses, injury or damage caused to any person or property (including under contract, by negligence, product liability or otherwise) whether they be direct or indirect, special, incidental or consequential, resulting from the application of the information given during training or from the application of the information on this website.

1.8 To the fullest extent permitted by law, we will not be liable for any direct or indirect or consequential losses (including loss of profit, re

venue, anticipated savings or wasted expenditure).

1.9. Where your booking cannot be fulfilled by us and following the conclusion of a binding contract, Cosmo Pro Ltd shall be liable only for the fees paid for the booking and no such consequential losses shall be owed to you.

 

2. Booking your training course

2.1 Cosmo Pro Ltd reserves the right to decline admission to any of its training courses.

2.2 Cosmo Pro Ltd reserves the right to cancel or change planned training courses in terms of dates, locations, and course content. You will be notified at least 24 hours in advance of any planned changes and a full refund given in the event of cancellation or should you be unable to attend due to any changes we make.

2.3 Irrespective of circumstances, Cosmo Pro Ltd accepts no liability for any loss of earnings or expenses incurred by you or any models.

2.4 Cosmo Pro Ltd reserves the right to withhold certification should the learner fail to meet the required standard in both theory and practical.

2.5 Cosmo Pro Ltd reserves the right to decline practitioners who are trainers or associated with training companies in order to protect and preserve our intellectual property and prevent plagiarism.

2.5.1 No refunds shall be authorised where the purchaser is found to be a trainer or affiliated with a training academy.

2.6 If discrepancies are found on the registration form, Cosmo Pro Ltd reserve the right to decline the practitioner/client access to the relevant training course, training and marketing material and members pages.

​

3. Paying for your training course or qualification

3.1 You may pay for your training course via the online shop, telephone, Worldpay or bank transfer

3.2 You may pay for your training course in one of two following ways:

3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent once payment has been received in full.

3.2.2 Payment scheme – you are required to pay the deposit of your course in order to secure your place on a course date. An order confirmation confirming your place will be sent thereafter. We will then contact you to arrange your future payment dates for when additional payments can be taken by card payment (note we will allow a maximum of 3 payments for the balance).

3.3 Your course balance must be paid in full no later than 30 days prior to the course start date. It is the delegate’s responsibility to ensure that the balance is paid in full at least 30 days before the course date.

Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.

3.4 Online courses and online qualifications are classed as an immediate start therefore refunds are at the discretion of Cosmo Pro Ltd.

​

4. Cancelling your training course or qualification 

We understand that sometimes plans change and you may need to change your arrangements.

Please see below our Terms & Conditions for how we handle cancellations and amendments, these rules also apply to sickness.

Upon completion of the eLearning pre-study, delegates waive your right to cancel or amend the training course booking.

4.1 Should you wish to cancel your booking, the following terms and conditions apply:

4.1.1 All cancellations must be made in writing to info@cosmopro.co.uk and will incur a £50.00 admin charge. 4.1.2 Subject to clause  4.1.1 Where cancellations are notified more than 4 weeks (28 calendar days) before your course date – please contact us on 0161 885 3191 to either arrange a refund or change of training date/course, 4.1.3 Subject to clause 4.1.1, cancellations between 3 and 4 weeks (21-28 calendar days) before your course date, will incur a 30% charge plus the admin charge, please contact us on 0161 885 3191 to obtain a partial refund.

4.1.4 Subject to clause 4.1.1, cancelling 3 weeks (21 calendar days) before your course date –100% of the course fees must be paid plus the admin charge.

4.1.5 Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Cosmo Pro Ltd do not provide any cancellation insurance. We cannot recommend an insurance provider nor can we accept any liability for any

insurance policy you choose to buy.

4.1.6 We reserve the right to decline a Student’s application should they fail their professional registration or qualification check. The Student will be entitled to a full refund minus a £50 administration fee. Cosmo Pro Ltd does not issue refunds for Acts of God.

4.1.8 An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible. This also includes weather - related issues such as snow, ice, floods etc.

4.1.9 If Cosmo Pro Ltd chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.

4.1.10 Cosmo Pro Ltd will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of any additional charge.

​

5. Amending your training course booking

5.1 Should you wish to amend your booking by changing your course date, the following terms and conditions apply:

5.1.1 All requests to change course date must be made in writing to info@cosmopro.co.uk and will incur a £25.00 admin charge.

5.1.2 Cosmo Pro Ltd cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in clause 4.

5.1.3 Changing course date rearrangement fees: Changing a booked date between 1 - 3 working weeks (7 -21 calendar days) before your original training course date will incur a 30% charge for changing the date plus an administration fee of £50.00 as per clause 5.1.1.5.1.4 Changing date within 1 week (7 calendar days) of the course date will incur a 50% charge plus a £50.00 admin fee as per Clause 5.1.1.5.1.5 Changing date within 48 hours will incur a 100% fee plus £50.00 admin fee as per Clause 5.1.1.5.1.6 In the event of a death in your immediate family, please contact us within 7 days of the circumstances to notify us and we will re-book your course place upon the supply of a death certificate (subject to a £50.00 administration fee). Unfortunately no other exceptions can be made. 5.1.7 We apply these fees because the closer it gets to the course date, the harder it is to fill delegate spaces. If you need to change your course, please contact us on 0161 885 3191 to book onto a different date and to pay the residual charge required if necessary.

5.1.8 We reserve the right to decline a Student’s application should they fail their professional registration or qualification check. The Student will be entitled to a full refund minus a £50 administration fee.

​

6. Training Session Models/Patients.

6.1.1 For training sessions where you are responsible for sourcing a suitable patient/model, it is your responsibility to ensure that your selected model consents to the treatment in a training environment. It also your responsibility to check with Cosmo Pro Ltd that your model will be suitable for the treatment conducted in a training environment.

6.1.2 If on arrival to the clinic for the training session the model/patient is deemed inappropriate by the trainer, the training may be cancelled. No refund shall be due in this scenario. It is essential that you first check with us prior to attending the course with your chosen model/patient that they are suitable.

6.1.3 If you cannot find a patient/model then Cosmo Pro Ltd will endeavour to find one for the student, provided a minimum 168 hours notice (7 days) is given before the start of the training session.

6.1.4 Any necessary patient/model follow - up appointments are the responsibility of the student.

6.1.5 On certain training sessions there may be an opportunity for you to participate as a model. You will not be charged for the treatment, thus acknowledge to waiver any form of refund/compensation arising from being unsatisfied with the treatment.

6.1.6 You and your model/patient understand the outcome of the treatment may vary. It is your responsibility to ensure that your model/patient is aware that the outcome of any treatment may vary. Cosmo Pro Ltd shall not be held responsible for any undesired effects as an outcome of this "model" treatment.

6.1.7 "Model Consent" is the agreement to participate in the training course being held by Cosmo Pro Ltd and understand that they will be treated by a student in a learning environment, who is yet to be certified.

6.1.8 In your course registration documents, you will be asked to answer if you wish to partake in a model treatment on the training session. You must consider all of the above before giving your written consent.

6.1.9 It is intended that Students on certain courses will be able to treat live patients, however, this is at the trainer’s clinical discretion on the day.

6.1.10 Cosmo Pro Ltd and associated 3rd parties involved with the session reserve the right to refuse attendance or remove a Student from the workshop at any point without notice. A refund will be refused if you do not meet the eligibility criteria or are removed from a session.

6.1.11 In order to administer treatments on some training sessions, Students may be required to sit, in advance of attendance, a knowledge exam based on supplied pre-learning materials. In the event of a failure to pass a prerequisite theory examination in advance of a training course, the student can still attend the practical training day, however this may only be in an observation capacity. Cosmo Pro Ltd will rely on the trainers discretion. In any event, the delegate will need to retake the theory examination before Certification will be awarded.

6.1.12 If on arrival to the clinic for the training session the patient/model is deemed inappropriate by the trainer, the training may be cancelled. No refund shall be due in this scenario.

6.1.13 If the student cannot find a patient/model then Cosmo Pro Ltd will endeavour to find one for the student, provided 72 hours notice is given before the start of the training session. However, if a model/patient cannot be found and cancellation is required, cancellation will be deemed to have been caused by the student. The student is reminded it their responsibility to found a model/patient.

6.1.14 Any necessary patient/model follow-up appointments are the responsibility of the student. Cosmo Pro Ltd will endeavour to provide assistance where necessary.

6.1.15 On certain training sessions there may be an opportunity for the student to also participate as a model. You will not be charged for the treatment, thus waiver any form of refund/compensation arising from being unsatisfied with the treatment.

6.1.16 You understand the outcome of the treatment may vary. The training company (Cosmo Pro Ltd 10857700) shall not be held responsible for any undesired effects as an outcome of this "model" treatment.

6.1.17 In your course registration documents, you will be asked to answer if you wish to partake in a model treatment on the training session. You must consider all of the above before giving your written or verbal consent.

​

7. eLearning Terms & Conditions

7.1 Cosmo Pro Ltd eLearning courses are built with the specific intention of improving standards of Aesthetic Practice in those who have already been certified and undertaken practical training.

7.2 Courses are intended as a means to continue professional development, and we specifically do not certificate competence to practice based solely on e-learning material.

7.3 Competence cannot be assessed without practical experience and training with a reputable training provider such as Cosmo Pro Ltd, please see practical training courses on this website.

7.4. Participation on any of the eLearning courses will require completion of multiple choice based examination to ensure you have fully understood the course content.

7.5 Once any eLearning courses have been purchased, no refund can be given.

7.6 Purchase and use of our eLearning and any dispute arising out of such use is subject to the laws of England and Wales.

 

8. Trainers

8.1 Training material and content remains the property of Cosmo Pro Ltd and must not be copied, duplicated, or used for personal or business purpose.

8.2 Any practitioner/delegate who completes a Cosmo Pro practical or online training course to deliver their own training or share the material to support a competitor to Cosmo Pro Ltd are in breach of the terms and conditions and at risk of legal action.​

​

9. Contacting Cosmo Pro Ltd

9.1 You can contact Cosmo Pro Ltd in any one of the following ways:

9.1.1 By telephone on 0161 885 3191.

9.1.2 By post at Cosmo Pro Ltd, 4 Coach House, Manchester Road, Huddersfield, HD7 6NL.

9.1.3 By email: info@cosmopro.co.uk

 

​

TERMS & CONDITIONS OF SALE

​

1 DEFINITIONS

1.1 “Buyer” means the organisation or person who buys or agree to buy the Goods from the Seller;

1.2 “Customer” means the organisation or person who buys or agree to buy the Good/Services from the Seller;

1.3 “Buyer’s Purchase Order” means an order for Goods by the Buyer and acknowledged by the Seller in accordance with clause 2.2;

1.4 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.5 “Delivery Date” means unless a delivery date is specified, the goods shall be dispatched as soon as ready, including multiple goods; time for delivery shall not be of the essence of the Contract

1.6 “Goods” means the articles that the Buyer agrees to buy from the Seller;

1.7 “List Price” means the list of the prices of the Goods maintained by the Seller as amended from time to time;

1.8 “Price” means the price for the Goods excluding VAT (if applicable) or any analogous sales tax, carriage freight, postage or insurance costs;

1.9 “Seller” means COSMOPRO LTD (Company number 10857700), 4 Coach House Manchester Road, Marsden, Huddersfield, United Kingdom, HD7 6NL;

1.10 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;

1.11 This is a business to business contract, it is expressively understood that neither the Buyer nor the Seller are consumers, as defined by the Unfair Contract Terms Act 1977;

1.12 Any reference to a statutory provision shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

​

2 CONDITIONS

2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions that the Buyer may purport to apply under any purchase order, confirmation of order or similar document.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and shall be accepted by means of either the Seller’s standard acknowledgement form or the Seller’s invoice.

2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

​

3 PRICE AND PAYMENT

3.1 The Price shall be that in the Seller’s current List price, or such other price as the parties may agree in writing. The Price is exclusive of VAT or any analogous sales tax, carriage, freight, postage or insurance costs.

3.2 Payment of the Price and VAT and any other applicable costs shall be due 30 days from the date of invoice – these are COSMOPRO LTD standard payment terms.

3.3 Interest on overdue invoices shall accrue, and be charged, from the date when payment becomes over due, on a daily basis at a rate of 6.00% per annum above the Bank Rate issued by the Bank of England – also commonly known as the Base Rate.

​

4 THE GOODS

4.1 The quantity and description of the Goods shall be as set out in the Buyers Purchase Order. (website: www.cosmopro.co.uk )

4.2 The Goods shall be required only to conform to the specification in the Buyer’s Purchase Order.

​

5 THE DELIVERY OF THE GOODS

5.1 Unless otherwise agreed, delivery of the Goods shall take place at the address specified in the Buyer’s Purchase Order and the Buyer shall be deemed to have accepted the Goods upon their delivery. The Buyer shall make all necessary arrangements to take delivery of the Goods whenever they are tendered for delivery.

5.2 If the Seller is unavailable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage.

5.3 The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery. All claims for damage to or partial loss of goods in transit must be submitted in writing to both carrier and Seller within fourteen days of delivery.

5.4 The return of goods after delivery to the Buyer will not be accepted unless the Seller or its representative shall first have had the opportunity of examining them. If the Goods are returned to the Seller; it is the buyers responsibility to have appropriate packaging and insurance coverage for any loss or damage.

5.5 The Buyer shall notify the Seller of any order discrepancies within 24 hours of receipt of delivery.

5.6 Where goods supplied by the Seller have been supplied in sterile packaging, these will not be accepted back for return, unless the product is faulty. This is due to the potential risk of contamination or damage to sterile packaging/seals whilst the Goods are out of its control.

5.7 Risk shall pass on delivery of the Goods to the Buyer who shall be solely responsible for their custody and maintenance unless otherwise expressly agreed in writing. Pending payment of the full purchase price of the goods the Buyer shall at all times keep the goods comprehensively insured against loss or damage by accident, fire, theft and other risks.

​

6 TITLE

6.1 The Seller warrants that it has good title to the Goods.

6.2 Title to the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

6.3 Title to the goods shall in no case pass to the Buyer until the full contract price has been paid to the Seller for these goods and all other goods supplied by the Seller to the Buyer under any contract whatsoever. The Seller shall in any event have a particular and general lien over the goods for all claims under contract against the Buyer.

​

7 GUARANTEE

7.1 Where the Goods supplied by the Seller are found to be defective, the Seller shall repair, or in its sole discretion, replace defective Goods free of charge, subject to the following conditions:

7.1.1 The Buyer notifying the Seller of the defect within 5 days of the defect becoming apparent;

7.1.2 Such notice being served within 90 days of delivery;

7.1.3 The defect being due to the faulty design, materials or workmanship of the Seller.

7.2 Any Goods to be repaired or replaced shall be returned to the Seller at the Buyer’s expense.

7.3 Where the Goods have been manufactured and supplied to the Seller by a third party, and warranty granted to the Seller in respect of the Goods shall be passed on to the Buyer.

7.4 Subject to the Seller’s liability under Clause 6 and subject to Clause 8 the Seller shall be under no liability whatsoever to the Buyer for any Loss (including loss of profit), costs, damages, charges or expenses incurred by the Buyer or for any loss or damage to or caused by the Goods.

7.5 Subject to this Clause 7 and to Clause 8, all other warranties, conditions or terms whether made expressly or implied by common law or by statute relating to use, quality, and/or fitness for purpose are excluded.

​

8 LIMITATION OF LIABILITY

8.1 Subject to Clauses 8.2 and 8.3, in the event of any breach if these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods.

8.2 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

8.3 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for breach of the warranties contained in Clause 6 or for the breach of warranty as to title and quiet possession implied by the Sale of Goods Act 1979 where such Act applied to the Contract.

​

9 FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

​

10 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Condition had been agreed with the invalid illegal or unenforceable provision eliminated.

​

11 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the Law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

​

​

TERMS AND CONDITIONS OF REPAIRS/SERVICE CONTRACTS

​

1.0 Estimated turnaround period

We estimate that we will normally be able to complete repairs and return the units to most mainland addresses in the UK within 14 working days from receipt of the unit. Where the repair requires parts to be specially ordered, this may take longer.

​

2.0 General

These terms and conditions do not affect your statutory rights.

INSPECTION AND ADMINISTRATION

All products received by COSMOPRO LTD for service, repair or investigation, shall be subject to an inspection and administration charge. COSMOPRO LTD reserve the right to determine whether this charge is applicable, as defined in section 5.

​

3.0 Warranty Repair

In-Warranty repair means a repair on a unit within 12 months (Bodyguard, T60 and TPCA) and 24 months (T34) of its purchase. This does not include a Non-Warranty chargeable repair. Once the Warranty has expired, all devices will be classed as Out of Warranty and all repairs are chargeable.

​

4.0 Non-Warranty chargeable repair

Repair of a unit that is In-Warranty but which needs to be repaired for one of the following or similar reasons will be classified as a Non-Warranty but chargeable repair:

a) Accidental damage. Accidental damage to the unit, such as dropping it on the ground or in water, broken LCD, damage caused by liquid entering the unit or other misuse due to failure of the Buyer to follow the instructions properly . The Buyer will be required to pay for spares, labour, and diagnosis along with shipping and handling charges plus VAT. These figures together with any other costs will be specified under the “quotation for chargeable repairs” procedure as set forth in this Agreement.

b) Beyond Economic Repair. COSMOPRO LTD reserve the right to determine if a repair is economically viable and advise accordingly if it is considered non-cost-effective to proceed. Such a determination will be based on the age of the device, its perceived value and the estimated cost of repair. This determination will be subject to our standard inspection and administration charges.

c) No Fault Found (NFF). Given below are some examples of NFF:
Failure to use the unit properly according to instructions contained within the manual and warranty terms and conditions. If the unit is identified as NFF, the Buyer will be required to pay the cost of fault-diagnosis and shipping. These figures together with any other costs will be specified under the “quotation for chargeable repairs” procedure as set forth in this Agreement.

d) Fluid Damage. Fluid damaged devices are expensive to repair as all the major components must be replaced to ensure the safe operation of the device after repair. The cost of repairs is comparable to the cost of a new device. If fluid ingress is identified, the device shall be deemed beyond economical repair.

e) Tampering with the QA Approved label on a device will invalidate any existing warranty. If a unit is declared as In-warranty during the initial contact with COSMOPRO LTD’s service department and subsequently is diagnosed as misuse or accidental damage by our engineers, the Buyer is liable for all cost relating to repair and shipping.

f) Ship-Back Un-repaired Charges. If the Buyer does not wish to proceed with the repairs, the Buyer is liable to pay the diagnostic, shipping and handling charge.

g) Scrapping of Devices. The Buyer must pay either the amount as per the Invoice or the Ship back Un-repaired charges within twenty one (21) calendar days of the date of the Invoice relating to the Quotation. In case the customer fails to pay within the specified period, the Seller reserves the right to choose to either (a) return the Device to the customer without undertaking any repair services or (b) to scrap the device without further notice to the Buyer within a further thirty (30) days.

 

QUOTATION FOR CHARGEABLE REPAIRS.

​

5.0 Preliminary quote over the phone:

A preliminary quote may be given verbally based on the symptoms and warranty status described by Buyer. This is intended to assist the Buyer in his/her decision whether to place an order for repair or not. The preliminary quote will be a non-binding indicative quote which is inclusive of labour, material, VAT, handling and shipping.

​

6.0 Final quotation:

Upon receipt of the unit for repair, the Seller engineers will verify the warranty and fault status, after which a quotation will be raised. Repairs will not commence until the appropriate purchase order has been received. The final quotation is inclusive of all costing.

​

7.0 Payment Methods for chargeable repairs.

For customers requiring chargeable repairs, Purchase order is required if you do not have an account with the Seller a Pro-forma invoice will be raised. This must be settled prior to repairs commencing.

​

8.0 Repair warranty.

Once a repair is completed by the Seller, a repair warranty will be offered for same fault repair*, this will either be six month after the date of repair OR the remainder of the manufacturer warranty whichever provides the greatest length of cover.

* Same fault repair refers to: the same fault reoccurring on the same serial number of equipment and is diagnosed as the same part requires replacing due to a repeat part failure or incorrect diagnosis resulting in the fault reoccurring and resulting in a different part replacement.

 

9.0 Limitation of warranties.

Except as expressly set out in this Agreement, all conditions, warranties and other terms, whether expressed or implied, written or oral, statutory or otherwise, with respect to any goods, products or services provided hereunder, including and without limitation, as to quality, care and skill and fitness for purpose are excluded.

​

10.0 Shipping – To COSMOPRO LTD.

During shipping please retain your consignment number for tracking purposes.

Address to be sent to:
COSMOPRO LTD, 4 Coach House Manchester Road, Marsden, Huddersfield, United Kingdom, HD7 6NL.

​

11.0 Shipping – COSMOPRO LTD to Customer.

Our courier will make 2 attempts to deliver to the address as given by the customer/buyer. IF A “FAILURE TO DELIVER” HAS BEEN DUE TO INCORRECT ADDRESS SUPPLIED BY THE BUYER OR UNAVAILABILITY OF THE BUYER FURTHER CARRIAGE CHARGES WILL APPLY AT THE COST OF THE BUYER.

​

12.0 Delivery Times.

Delivery Times quoted are for most UK Mainland addresses. Deliveries to Northern Ireland, Isle of Man, Scottish Highlands and Orkney Isles, Outer Hebrides, The Shetland Isles and main land Europe will incur additional charges and may also experience delivery delays.

​

13.0 Risk.

Responsibility of a unit is accepted and transferred to the Buyer upon documented receipt of delivery. The unit must only be sent to the address specified and the unit must be signed for upon delivery. The Seller accepts no liability after documented delivery of the unit is confirmed.

​

14.0 Time Limitation for Notification of Claims.

Unless one of the following notifications is made and received within the timescales indicated, then the unit will be deemed to have been delivered satisfactorily in full working condition:

​

17.0 Service Contracts:

The Seller offers a range of versatile and cost effective service contracts designed to meet your needs for support of our products and are happy to discuss any specific requirements which you may have.

​

18.0 Customer responsibilities:

It is the responsibility of the Buyer to service the device under the manufacturers guidelines within the warranty period, failure to comply with this will result in the warranty cover being lost. This cannot be reinstated after the cover has been lost.

​

19.0 COSMOPRO LTD responsibilities:

It is the responsibility of the Seller to:
Carry out all work to a high standard within a 14 day turn around period.
All devices returned should be in a working clean and fit state and accepted by the Buyer.
The device should be returned with a service report which will detail, faults reported, detected and corrective actions taken including any parts used to carry out the corrective action.

​

20.0 Damage.

Devices are not covered for damage including accidental damage. This includes drop failures, crushing, fluid ingress, chemical damage, fire damage or misuse (this list is not exhaustive the Seller reserves the right to decide upon inspection if a device has been subject to conditions outside of its normal operating parameters) on detection that a problem has developed due to damage approval by the Buyer will be requested in the form of a purchase order and repair will commence upon receipt of the order.

​

​

CONTAMINATED GOODS

​

PLEASE NOTE – ALL GOODS TO BE RETURNED TO COSMOPRO LTD UK LIMITED MUST HAVE BEEN DECONTAMINATED PRIOR TO RETURN. COSMOPRO LTD UK LIMITED WILL NOT ACCEPT CONTAMINATED GOODS UNDER ANY CIRCUMSTANCES.

 

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) AND WASTE BATTERIES

COSMOPRO LTD UK DO NOT ACCEPT RESPONSIBILITY FOR THE DISPOSAL OF CUSTOMER’S EEE AND BATTERIES WHEN THEY COME TO THE END OF THEIR USABLE LIFE. BUSINESS CUSTOMERS ARE REQUIRED TO DISPOSE OF WEEE AND BATTERIES IN ACCORDANCE WITH THE WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT REGULATIONS IN RELATION TO THE TREATMENT, RECYCLING AND RECOVERY AND ENVIRONMENTALLY SOUND DISPOSAL OF WEEE.

These terms and conditions apply to all products any variation (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing.